Email responses to common questions
Do you struggle with answering clients in a timely manner while sounding professional? Do you struggle with what to say? This pdf Includes professional responses to these questions portrait photographers get asked by clients and potential clients:
-What does your session fee include? Does is include all the digitals?
-Do you offer just digitals and why are your digitals so expensive?
-Why are your prints and digitals so expensive?
-I just want digitals, I can print them myself for cheaper.
-I just want to purchase raw files. I do not need them edited.
-Well, this photographer costs $xxx, can you give me a discount?
-I want to purchase a newborn-only session. Can you just take one picture of the family too?":
-How to address clients who are surprised by the cost of their images at their in person viewing or while reviewing their online gallery.
-How to respond to a client who is unhappy with their images and wants a discount: (this response is if you feel you delivered everything as promised.
-How to respond to a client who is unhappy with their images and wants a discount, and you agree that a mistake was made or the images did not live up to your standards.
-How to respond to a client who is demanding a refund after paying for her images, and already attended a viewing session where she has seen all of the images and did not mention any issues with them at this viewing. The digital images have already been downloaded by the client and are in their possession.
-How to respond to a client who is requesting edits outside of what you agreed to in the contract they signed:
-How to respond if a client is threatening to leave a bad review.-How to respond If a client has filed a chargeback on a photography session and/or print products they purchased
-How to respond if a client is threatening to leave a bad review for something you did not do or because you will not give in to their demands.
No refunds on digital products. For your use only, Do not share or resale.